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Back office
Documented, delegated, and off your desk for good.
Why delegation keeps failing
- The process lives in one person's head, never written down
- New hires learn by asking, badly, over six weeks
- You cannot audit work against a process that was never defined
- Admin expands into the hours you meant to spend selling
- Errors get blamed on people instead of on the broken step
- Nothing can be automated because nothing is documented
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What changes when you work with us
A written process inventory in week one, yours to keep either way
SOPs for every process before we run it unsupervised
Sampled QA on every batch, at a rate written into the SOP
Four eyes on anything financial or client facing
AI on extraction, validation and matching, with human sign off
Weekly reporting on volume, turnaround, accuracy and exceptions
Replacement at our cost within ten working days
Monthly billing, thirty days notice, no setup fee
The functions we cover
Data entry and processing
High volume processing against a published accuracy commitment, not a vague promise.
Virtual assistants
Your calendar, inbox and coordination handled by the same person every day.
Appointment setting & scheduling
Booked calendars and managed show rates rather than a list of attempted calls.
E-commerce support
Listings, orders, returns and marketplace admin kept current daily.
Three ways to engage
One process
A single documented process, run and reported monthly
Managed by
Ved Delivery Manager & Team Lead
Best for
Testing the relationship on something contained
Get Started
One assistant
A dedicated person, part time or full time, working as your hire
Managed by
You (attends your daily standups & tickets)
Best for
General admin that resists being defined
Get Started
Operations pod
Two or more operators with a coordinator owning throughput
Managed by
Us, while you set sprint backlog and priorities
Best for
Multiple processes at real volume
Get Started
Recommended
One process
A single documented process, run and reported monthly
Managed by
Ved Delivery Manager & Team Lead
Best for
Testing the relationship on something contained
Get Started
Operations pod
Two or more operators with a coordinator owning throughput
Managed by
Us, while you set sprint backlog and priorities
Best for
Multiple processes at real volume
Get Started
Recommended
One assistant
A dedicated person, part time or full time, working as your hire
Managed by
You (attends your daily standups & tickets)
Best for
General admin that resists being defined
Get Started
Pricing
Starting rates per role
Role
Data entry operator
Virtual assistant
E-commerce support executive
Appointment setter
Executive assistant
Project coordinator
From
$11
/hour
-63%
$12
/hour
-70%
$13
/hour
-66%
$15
/hour
-67%
$18
/hour
-64%
$26
/hour
-65%
US equivalent
$30
/hour
$40
/hour
$38
/hour
$45
/hour
$50
/hour
$75
/hour
Coordinator included on any pod of three or more
Full time is roughly 160 hours a month, half time available
Per record pricing available for uniform high volume work, quoted after a pilot batch
FAQ
Your questions, answered
What counts as back office work?
Recurring, rules based work that keeps the business running but does not need your judgement: data processing, order admin, scheduling, inbox management, reconciliation support and document handling.
How do you stop quality slipping?
Sampled QA on every batch at a rate written into the SOP, four eyes on financial and client facing output, and weekly accuracy reporting you can audit.
Do we have to document everything first?
We do the documenting. You answer questions for a few hours in week one. The output is yours regardless.
Where does AI fit?
On extraction, validation, classification and matching. Exceptions route to a person and a named person signs off each batch.
Can we start with one process?
Yes, and we recommend it.
Who owns the SOPs?
You do, from week one, whether you continue with us or not.
Let's talk
Your next hire shouldn't be onshore.
Tell us what's slowing you down. We'll show you what your next $700K could become.
Email: contact@ved.us
Phone: +91 90047 90047
Address: Ahmedabad, GJ, India
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Dedicated teams that complete the operational picture for owner led businesses.