Engineering and growth support for SaaS startups
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10 to 15 per engineer per week
Engineering hours returned to product work
Above 80 percent
Tier one tickets resolved without an engineer
First response time on support
Under two hours in agreed coverage
Time to add a role
Two to four weeks, against three to six months to hire
Roughly 70 to 80 percent lower
Cost versus a US hire
Systems we work in
The first ninety days
Days 1 to 30
Pod named, repo and tooling access provisioned, support macros and escalation rules documented.
Days 31 to 60
Engineers contributing in sprint, tier one support live, growth plan agreed with baselines recorded.
Days 61 to 90
Support deflection measured, first content and SEO shipped, monthly finance reporting running.
Days 1 to 30
Pod named, repo and tooling access provisioned, support macros and escalation rules documented.
Days 31 to 60
Engineers contributing in sprint, tier one support live, growth plan agreed with baselines recorded.
Days 61 to 90
Support deflection measured, first content and SEO shipped, monthly finance reporting running.
Our Pricing
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Yes. Your repo, your board, your standards, your ceremonies. We do not run a parallel process.
You do, throughout. Work happens in your repository from day one and assignment is covered contractually before anyone starts.
Tier one and tier two, yes, after product training during onboarding. Anything needing an engineer escalates rather than getting guessed at.
Named individual access, least privilege, quarterly reviews, signed NDAs, and practices aligned to SOC 2. If you are pursuing your own SOC 2, we will work to your control requirements and document our side.
Yes. Monthly billing, thirty days notice per seat, no minimum term past month one.
For boilerplate, tests, review triage and documentation. A named engineer reviews and owns everything that reaches your repository.
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