The most expensive people in your firm are doing the least valuable work
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No, and they do not practice law. They are legal support staff working under the supervision of a licensed attorney at your firm, in the same way an in house paralegal does. All work product is reviewed by your attorney before it goes anywhere.
Confidentiality agreements are signed before any matter access. Access is limited to assigned matters only. Work is performed from a controlled facility on secured machines, and data handling practices are aligned to SOC 2 controls.
Conflict screening is applied before assignment. See open item above, since the exact process needs confirming before this page publishes.
Yes. They work in your system on your matters through your access controls. Nothing moves to a system of ours.
They can prepare filings and handle e-filing mechanics where your jurisdiction and your attorney permit it, under supervision. The filing decision and the signature remain your attorney's.
Supervision is the control. Your attorney reviews all work product before use, exactly as with in house support staff. Discuss the arrangement with your carrier if your policy has specific requirements around delegated work.
